Our Customer and Partner Support Specialists will endeavour to contact you whenever a refund is made, with an opportunity to appeal.
Partial refunds tend to occur when an item is missing or incorrect. Full refunds are rare, but will be given where deliveries are not as described in the menu, of poor quality, or similar.
Fairness to our partners is our priority. If we believe that an issue could have been an ecorider error or caused by a fault with our app/website, we will refund the customer at ecoeats' expense. We will never refund delivery or other processing fees at your expense and deductions will only be made to partner invoices for items ordered.
All refunds will be detailed on your weekly invoice. If you have any questions regarding refunds, please do not hesitate to contact Partner Support via email@example.com