Troubleshooting via the ecoeats Orders app


The ecoeats Orders app provides a number of indicators to let you know if there are any problems in keeping you online and advises on how to resolve them.





Sound or notification issues


  • Open tablet settings > Device > Sound.


  • Ensure both the Media and Ring volumes are at greater than 50% and make a loud noise when you adjust the slider.


  • If you do not hear a sound for either of the above tests, change the Phone ringtone and the Default notification ringtone and try again.


  • Restart the device if you are still experiencing issues.


  • If you do hear a sound but there is still an issue, follow these additional steps:


  • Go to settings > Apps > ecoeats Orders > Notifications.


  • Toggle Override Do Not Disturb.


  • Restart the device if you are still experiencing issues.



  • More Tablet Troubleshooting


    After each step, check if the tablet app is working for you. If you can't do a step then skip to the next.



    Preparation


  • If the tablet is frozen, first restart the tablet. Then leave it to charge for at least 1 hour.


  • If you can't turn the tablet on, leave it on charge for at least one hour. To ensure it is not the cable, plug or socket that is the issue, try charging the tablet using a different cable and plug, and socket for at least one hour.


  • Turn on the tablet


  • Step 1: Quit and reopen the ecoeats Orders app.


  • Method One: ecoeats Orders tablet app > Settings > Restart App


  • Method Two: go to the app switcher screen and swipe up to quit the app, then reopen it.


  • Step 2: Check the tablet is connected to the internet.


  • Pull down from the top of the screen.


  • Hold the wifi symbol until you are taken to the wifi settings.


  • Check the tablet is connected to wifi.


  • Sometimes the tablet is connected to wifi but the wifi router is not connected to the internet. In this case, you need to contact your internet service provider.


  • The ecoeats Orders app will notify you on screen if there is a connection issue.


  • Step 3: Check the ecoeats Orders app settings are correct.


    Check through all of the in app settings via Ecoeats Orders tablet app > Settings. Ensure all of your settings are set correctly. In particular, confirm whether you are within your listed opening hours and that your Pickup Settings are correct.


    Step 4: Restart the tablet


    Step 5: Delete the app cache and data


    Press the circle symbol at the bottom of the screen.


    Open Settings


    Go to Device > Apps > Ecoeats Orders > Storage


    Click Clear cache


    Click Clear data > Ok


    Step 6: Restart the tablet again.


    Step 7: Factory reset the tablet.


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